I just called Malaysia Airlines phone line wanting to check on my flight booking if the payment has been made, since the internet line was cut off while transaction was still on-going.
The phone persons of Malaysia Airlines have been rude, more so for ladies than men, since few years ago. Before that the ladies sound very sweet and men were polite. Nowadays the ladies are rude and have no manner. For example, before I could finish my sentence, they already hung up on me. Today this incident happened again. This bad attitude of their phone persons just pisses me off.
Malaysia Airlines should improve their service quality as they are the image of the country. More often then not the tourists' first encounter with Malaysia is to deal with Malaysia Airlines for flight arrangement to visit this lovely country. If the service quality continues to be such a 'bitchy non-educated no manner' style, slowly it will hurt the tourist industry, hence, the growth of the economy.
I would prefer to take Air Asia if their service continues to be this bad.